FAQ
What is the charge for late night pick up?
If you require a transfer service with a pick-up time between 00:00 and 05:00, there is an additional charge of 15 euros. This is due to the fact that our drivers work overnight during these hours.
What are the payments options?
- Card Payment (via VivaPayments): Customers can pay for their services using a credit or debit card. This option can be provided at the last step of their reservation, or by sending them a payment link if they received a tailor-made quote. Our payment processor, VivaPayments ensures the highest level of security and protection for your financial information. You can also pay using Apple Pay and Google Pay through VivaPayments, providing additional convenience and flexibility.
- Cash on Arrival
What happens if I can't find my driver at the airport?
You have a 24 hour emergency telephone number on your voucher. Please call us and we will assist you.
Should I put our flight arrival / departure times down?
For transfers FROM the airport (arrivals): You should provide us with the arrival time as shown on your flight tickets, without modifying.
For transfers TO the airport (departures): Please provide the PICK UP time for your transfer. You need to take into account the transfer time (Google maps gives a good indication, or get in touch and we will advise), AND also allow 2 hours at the airport before your flight.
Example: Your flight is at 11:50, if transfer time is 1 hour, plus 2 hours allowance before the flight, you should be picked up 3 hours in advance, i.e. 08:50. You must check the details on the voucher as soon as you receive it. Please notify us of any errors immediately as it may not be possible to make changes later, especially on busy periods. For any changes we need 48 hours notice, so check the details (especially your return) well in advance.
How will we find our transfer service at the airport?
Once you complete your booking, you will be issued a voucher with full instructions on how to meet your driver and where he/she will be waiting for you. You will also have 24-hour telephone contacts issued on the voucher in the event that you should still have problems finding your driver.